FAQs

RW Flooring

Have a question about our products and services? We have the answer. Check out these FAQs and give us a call or text today for more information!

  • How does RW price its labor?

    Our pricing is subject to market conditions, but we provide clients with a comprehensive, itemized quote detailing all services. This ensures complete transparency about the costs involved in your project.

  • Do I need a measurement before receiving a quote?

    A measurement is essential for project accuracy regarding labor and materials. While we can offer a preliminary quote based on blueprints, a final quote requires an in-home measurement to be completed.

  • Do I get a labor warranty?

    We offer a one-year craftsmanship warranty on our labor. Products purchased through RW Flooring come with their respective manufacturer warranties.

  • How much time should I plan for my project to start after I purchase?

    We recommend allowing 4-6 weeks from purchase to project completion. This timeframe accounts for material ordering and acclimation. Some projects may be completed more quickly depending on material and installer availability.

  • Do you require floors to acclimate before installation?

    Floor acclimation is a necessary step before installation. The duration varies by product, but we conduct moisture testing before every project to ensure proper balance between the flooring and your site.

  • What do I need to do before an installation begins?

    We request a clear path to the installation area and space for an outdoor cutting station. Our white-glove service requires no additional preparation from you. If you've chosen to handle certain services yourself, please ensure these are completed before installation.

  • Can the weather delay my project?

    Severe weather can pose safety risks for our installers, potentially causing delays. During inclement weather, we ask for garage space to set up a cutting station. If this isn't possible, rescheduling may be necessary.

  • Do I have to pay for the project upfront?

    We require a 50% deposit on labor, with the remainder due upon completion. For projects including materials purchased through us, we require a 50% deposit at signing, 25% the day before installation, and the final 25% after project completion.

  • Who do I reach if I have a warranty issue with my floor?

    Please direct all flooring issues or inquiries to our Customer Care department. Send an email describing the issue, along with photos, to customercare@rwflooringllc.com.

  • How long does the onboarding process take for an installer with RW Flooring?

    The onboarding process typically takes between 2-3 weeks, though it can range from three days to six weeks or more. The duration largely depends on how quickly installers submit all required onboarding documents.

  • Do you offer financing?

    Yes, we do. Apply right here on the website. It only takes a few minutes to get approved.