Prompt service, excellent installation, and professional complete clean up when complete. Also very personable and polite workers.

We bought our flooring from LL and RW did the tear out, installation, the second tear out, and the final installation. On December 6th RW sent a very inexperienced worker ( his partner was sick.) He did not know how to tear out our floating floor so my husband showed him how to do it. He then put down lots of glue and said that while it was drying (huh!) he would go to the store to buy a tool to cut the flooring. He then started laying the floor in a most random fashion with little pieces by little pieces and same sized pieces next to each other. The floorboards were not pushed together tightly. He left us with a huge mess. We had to move the heavy flooring boxes to get to the door. I found planks on top of my couch and a blade from his tool in my couch. There was adhesive on the baseboards, doors, stove and refrigerator. He came back 3 days later to remove the flooring he had laid. RW ordered more flooring from LL and there was a delay bringing it here because RW hadn't paid for it. I had to cancel a Christmas party as the condo was in chaos. It finally came and RW sent another team over for the install. They did better but did not do a professional job. Gaps in the flooring, handprints all over freshly painted walls and adhesive on baseboard, granite countertop, doors, stove and refrigerator. I have spent hours cleaning up after both installers. I have scrubbed almost every wall, scraped adhesive and picked up their messes. RW says "Our team of licensed and bonded professional contractors will assure your project is completed professionally and with precision craftsmanship." But they allowed an inexperienced person to lay flooring and we had to pay the price by not being able to use our rooms, cancelling a Christmas gathering, and cleaning up after them.

RW Flooring sent unqualified workers to my home to create a quote and materials list, and then sent unqualified installers. After notifying them of the poor work by the installers they fired the installers, had me move their tools outside and warned me not to answer the door because it "didn't go well." Then they sent a new installer who told us that the materials quoted and purchased were wrong too and couldn't be used at my home. The job was only 464 sq ft and after two weeks I still don't have access to that part of my home, I had to take extra time off work to deal with the problem and RW Flooring's "apology" offer was $132. So far I've lost days of vacation time I had to take off work to deal with the incompetence and my family's loss of access to half our home - and I still don't have flooring today, so there will be even more vacation days lost and even longer for my family sleeping on the couch. They returned our deposit and reimbursed our lost materials, but have no respect for the lost time, benefits and hardship they caused. Other ways to make it right according to them would be for me to go out on my own and find all new materials consistent with the realization that their original quote was wrong, or for me to pay even more to have my subfloor replaced to be consistent with the incorrect materials they quoted me. Do not trust them. My experience is that they won't make it right when they make mistakes.

RW Flooring sent unqualified workers to my home to create a quote and materials list, and then sent unqualified installers. After notifying them of the poor work by the installers they fired the installers, had me move their tools outside and warned me not to answer the door because it "didn't go well." Then they sent a new installer who told us that the materials quoted and purchased were wrong too and couldn't be used at my home. The job was only 464 sq ft and after two weeks I still don't have access to that part of my home, I had to take extra time off work to deal with the problem and RW Flooring's "apology" offer was $132. So far I've lost days of vacation time I had to take off work to deal with the incompetence and my family's loss of access to half our home - and I still don't have flooring today, so there will be even more vacation days lost and even longer for my family sleeping on the couch. They returned our deposit and reimbursed our lost materials, but have no respect for the lost time, benefits and hardship they caused. Other ways to make it right according to them would be for me to go out on my own and find all new materials consistent with the realization that their original quote was wrong, or for me to pay even more to have my subfloor replaced to be consistent with the incorrect materials they quoted me. Do not trust them. My experience is that they won't make it right when they make mistakes.

We’re here for three days and did a terrific job. I would definitely hire them again.